How long will it take for my order to arrive?
We work hard to get your order on its way as soon as possible and aim to have your kit out the door within 24 hours, but please note that throughout sale and peak holiday periods there may be slight delays.
For all Australian orders we use Australia Post Express, with shipping times from 1-3 business days.
All international orders are sent with DHL Express, please expect times between 3-10 business depending on region.
Tracking details are sent when your order is confirmed however please note the tracking code is only active once the parcel is in transit. Prior to despatch, the code will come up as invalid. For more information on your order status please follow the tracking link in your email, or contact firstname.lastname@example.org.
How much does shipping cost?
Australia-wide: Free shipping for orders over $100AUD, otherwise $10 postage
International: Free shipping for orders over $200AUD, otherwise $35 postage
Do you offer payment in my local currency?
We offer currency conversion from AUD to USD, CAD, EUR & GBP. Please note that while your cart will be displayed in your currency of choice, the final fee at checkout will be displayed in AUD and all currency conversion will be applied once the order is approved. The Pedla is not responsible for any fluctuations in currency. Please check online for the current exchange rate.
What about duties and taxes?
All import and customs taxes incurred are to be paid by the customer and should be taken into account prior to purchase. The Pedla is not responsible for the payment of any fees associated with the postage of your garments. This is applicable for all orders including custom garments.
Should you be unable or unwilling to pay for said duties, you are entitled to cancel your order and have your package returned to The Pedla. You will be refunded for your order minus the cost of shipping.
Unfortunately we are unable to give you a quote on the taxes incurred as they vary depending on both your country and region. Please consult your local customs office for more information.
What’s your return policy?
For all non-sale items bought directly through Pedla (either online or in-store), feel free to send your garment/s back within 60 days of purchase for a refund or exchange.
All returned items need to be in re-sellable condition: unworn and unwashed, free of marks and/or odour and with all tags and packaging included.
Please note that all items bought from a Pedla stockist must be sent back to the original place of purchase for all returns, exchanges and warranty claims.
For more info, refer to https://thepedla.com/pages/returns
What size am I?
All Pedla products follow a typical ‘race cut’: all items are slim through the torso, with jerseys finishing just above the elbow and knicks ending just above the knees. For sizing measurements please refer to https://thepedla.com/pages/size-chart.
Which jersey should I choose?
Thanks to a wide range of fabrics on offer, we have a number of different jersey styles. As previously mentioned, all of our jerseys will have an identical cut, however due to a range of fabrics used the fit will vary. See below a quick breakdown of our best sellers:
Aero: Crafted our signature Italian DimpleDRY fabric. This creates a super-slim cut, perfect for racers. The jersey ‘breaks in’ over a few rides to mould to your shape. We estimate this material has a 5% stretch. Size up if between sizes.
AeroLUXE: Same torso fabric as the Aero, but with a stretchy satin sleeve for a more comfortable fit and added flexibility in the shoulders. Similar stretch to the Aero jersey. Size up if between sizes.
LunaAIR: Our original ultra-light summer jersey, with incredible stretch, mesh sleeves and a low-cut collar. We estimate this material has a 10% stretch. Size down if between sizes.
LunaFLY: A more durable version of the LunaAIR, constructed with a satin fabric through the torso and a reinforced mesh sleeve. Similar stretch margin to the LunaAIR jersey. Size down if between sizes.
LunaLUXE: New for 2019, this combines the torso of the LunaAIR with the sleeve of the AeroLUXE for the ultimate year-round jersey. Similar stretch to the LunaAIR jersey. Size down if between sizes.
If you have uncertainties regarding sizing, please send us an email at email@example.com or pop in to our Collingwood store for a chat and a fitting session.
What chamois do you use? Which is best?
All Pedla chamois are from Italian manufacturer Elastic Interface and are amongst some of the best in the world. Click here to visit their website if you're interested in learning more about the technologies behind chamois development and manufacturing. We use two different types of chamois relative to performance levels, indicated by colour, and gender specific models with these ranges.
The red Elastic Interface® Road Performance Space chamois is found in various SuperFIT Knicks models, along with our Roaming Knicks. A high-performance road saddle, it is designed for maximum comfort in a more aggressive seating position (~45 degrees). A high density core provides comfort for long-distance riding without being bulky, while a perforated top layer encourages moisture management.
The Elastic Interface® Endurance 2 chamois is found in both yellow (mens) and pink (womens) in our RideCAMO SuperFIT Knicks. Designed as a 'crossover' chamois, the wider design facilitates both wider saddles and a shifting position commonly found when mountain biking and cyclocross racing. In saying this, the high density padding is well suited to road riding and can facilitate a range of seating positions.
What does one-size-fits-all mean?
Our socks and gloves utilise high stretch materials that allow for a precise fit in a wide variety of sizes. Not only does this make our garments more versatile, but the stretch ensures our gloves and socks are as comfortable as possible. Please note that when wearing socks at full capacity (EUR 49) over a prolonged period, the maximal stretch required of the product may lower the lifespan of the socks.
Socks fit between: EUR sizes 37-49 / 22-32.5cm
Gloves fit a fingertip-to-wrist length between 18-25cm
What are the recommended care instructions?
Although our garments are designed to withstand years of use, correct washing and storage is essential to keeping them performing at their best. Hand washing is always preferable, however all Pedla garments can be machine washed at a low temperature with low spin. All zips should be done up to reduce the risk of damage. Activewear-specific detergents are advised however small doses of sensitive, biodegradable detergent will suffice. Hang dry only out of direct sunlight. Please do not tumble dry, dry clean or use bleach and/or fabric softeners. Garments should be stored dry.
Please note that damage to garments due to improper washing or storage is not applicable under warranty. When in doubt please refer to the care instructions on your garments or contact us at firstname.lastname@example.org.
Does Pedla have a warranty?
Pedla products are made to world-class standards and with proper care all of our garments should exceed your expectations. We are happy to repair or replace any garments that appear to have manufacturing faults, including seams, zips, hardware and/or material abnormalities. This does not cover wear and tear, damage sustained in a crash, improper storage or washing and/or contact with inks or sunscreen.
If you suspect your garment is faulty, please get in touch with us at email@example.com with proof of purchase and we can process your claim.
What's your crash replacement policy?
Accidents happen to the best of us and no one likes ruining their favourite kit. If you’ve crashed and damaged your Pedla garments, please get in contact with us at firstname.lastname@example.org, providing proof of purchase and photos of the garments. For products purchased in the past 12 months, we’re happy to exchange your old garments for a one-time 40% discount on a new kit. Please note this discount only covers replacement for the damaged product/s.
Can I use a gift card or discount code?
If you're one of the lucky few with an exclusive discount code, or have been given a gift voucher, you're more than welcome to use it online or in-store at the Local Loops Cycling Club. Follow the prompts in the checkout to use your voucher or code. Gift cards remain valid for use for 12 months after the date of purchase, while discount codes have no expiry. Please note that while you're welcome to use multiple gift vouchers in the one transaction, only one discount code can be used at a time.
Sponsorship / Ambassadors
Pedla works with a wide range of passionate cyclists, from triathletes and elite racers to bikepackers and gravel riders. If you think you’ve got what it takes to become a part of the Pedla team, please send an application to email@example.com, outlining the following:
- Contact details and location
- Social media/website links
- Racing history (if applicable)
- Clothing requirements
- All current sponsors and affiliations
Due to the high number of applicants, only short-listed applicants will be responded to. Thanks for your understanding.
Looking to find the closest retailer to you? Or interested in stocking Pedla in your store? Please refer to https://thepedla.com/pages/stockists for more details.
For all current vacancies and contact details, please refer to https://thepedla.com/pages/careers
We’re passionate about creating the perfect crafted cycling apparel for your team or business. Find more about the custom process at https://thepedla.com/blogs/pedla-news/pedla-custom
Still can't find something?
Get in touch with us at firstname.lastname@example.org and we'll get back to you as soon as possible