Returns

 

30 Day Satisfaction Guarantee*

What is your returns policy?
We want you to be completely satisfied with our products and will gladly exchange or refund your order for all full-priced items within 30 days of receipt where products are in new, unworn and unwashed condition with original tags and packaging. 

Can I return sale items?
Orders can be exchanged for different sizes if available. Please note that change of mind cannot be offered for sale items. Store Credits will be provided for all refund requests, unless the item is faulty, and in situations where the item cannot be exchanged. For your convenience Store Credits can be used online and in store.

What if I want a different size instead?
The quickest way to secure the right size is to place a new order online. You can then return your unwanted items for a refund or credit, as per our returns policy.

My items are faulty/incorrect
Please email us to advise of any issues with the items in your order so we can sort out a replacement/refund as soon as possible. If you need to send any of these items back to us, we’re happy to reimburse your return shipping costs. If you did not purchase via thepedla.com, please contact the relevant retailer for assistance according to their faulty returns policy.

Do I have to pay for return shipping?
Yes, you are responsible for posting your return back to us. Feel free to choose the shipping method that best suits you, however, we do suggest a tracked method. If you are returning an item due to it being faulty or incorrectly sent, we will gladly reimburse your postage costs (just get in touch with us first).

How long does it take to receive a refund/credit?
We aim to process your return within 3 business days of receiving your order. We’ll let you know when your refund or credit has been processed. 

I paid with Afterpay. Can I still get a refund?
If you wish to return your order, we will inform Afterpay to cancel the relevant payment plan for your returned items. Afterpay will refund any payments already made to the card linked to your Afterpay account. If you need more info about this, please contact Afterpay.

I have an issue with a Pedla garment that I bought from another retailer.
Sorry to hear this! Returns of any kind, including faulty or incorrect items, should be handled by the original retailer. Please contact the place of purchase for more information. 

 

 

Warranty Claims

12 Month Quality Guarantee*

We develop our products according to the highest standards of manufacturing processes. All our products are made from high quality fabrics and with proper care will exceed your expectations. If you suspect your garment to be faulty, please reach out to our team and we will inspect your item. If found faulty, we will look to repair or replace (at no cost to the customer) any garment  that appears to have manufacturing faults- including seams, hardware and/or material abnormalities.

All our products use premium YKK zippers. Improper use can cause strain on zips and they can wear easily. If the break is deemed a manufacturing fault upon inspection then a replacement or repair can be offered.

Simply click here to read more about our garment care instructions. We have a strict policy to assure that these instructions are followed at all times.

Please note: Pedla has a strict 12-month Warranty period from receipt date. 

What is not covered?
Our warranty does not cover custom products, damages that result from accidental damages sustained in a crash. It does not cover standard wear and tear or damages such as abrasion, scratches or fading, improper storage or washing and/or contacts with inks or sunscreen. 

Please note that we use sublimation prints technology and it is common and in the nature of the fabric to have slight colour bleed and variation around the print and this is unavoidable.  Therefore the garment itself is not considered faulty.

 

Crash Replacement
Accidents happen. We offer up to 40% off replacement kit for products purchased in the last 12 months. Please get in contact with us at support@thepedla.com with proof of purchase and photos of the garments.

 

How to Return Items

• Before you return the items, please email us at returns@thepedla.com and let us know that you are returning an item.
• When returning items please wrap the package securely, include a note with your full name and order number and send to: 

ATTN: Pedla Returns

44 Sackville Street
Collingwood VIC 3066
Australia

………………………………………………………………….

Once we have received the returned products, exchanges will be processed within 2 business days and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.

Pedla takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance or ensure your package requires signature on pickup.