Frequently Asked Questions

Shipping

Where is my order shipped from?

All orders are dispatched from our warehouse in Melbourne, Australia.

How much does shipping cost?

How long will shipping take?

For more information, please refer to our shipping page.

How long will it take my order to arrive?

We do our best to get your order out as soon as possible. We dispatch all orders within 24 to 48 hours from our Melbourne warehouse. We’ll provide you with tracking details via email when your order has been dispatched. During sale periods, please allow additional time to receive your order. Orders made online to a delivery address within Australia are shipped via Australia Post Express. Orders should normally be received within 1-3 business days. Orders made online to an international delivery address are shipped via DHL Express. Orders should normally be received within 3-5 business days.

Where can I find my order tracking details?

We’ll email you with tracking details when your order has been dispatched. If you’re having trouble finding tracking details or haven’t received an email, please get in touch at support@thepedla.com.

Do you have free shipping thresholds?

Please note, free shipping thresholds are applied to your order after any discount codes are applied to your order. For more information, please refer to our shipping page.

Do you ship internationally?

Yes! We ship worldwide from our Australian warehouse. For more information, please refer to our shipping page.

Does delivery time include customs holds?

Estimated delivery times include customs delays or holds. If you have not received your parcel within the delivery times quoted above, please get in touch and we will investigate your delivery on your behalf.

Duties & Taxes

Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. It will be noted at checkout for full transparency before you order.

For more information, please refer to our shipping page.

Order Online

What payment methods do you accept?

We accept PayPal, Visa and Mastercard for all customers. When you shop from outside Australia, our checkout also offers payment options that are popular in your country, which may include local cards, digital wallets and pay-later services. The options available to you are shown at checkout. Afterpay is available for Australian customers.

Do you offer payment in my local currency?

Yes. For most countries, prices are shown and charged in your local currency, including USD, EUR, GBP, CAD, JPY, SEK, DKK and AUD. Where your local currency isn't available, your bank or card provider may apply its own exchange rate and fees.

Can I cancel my order?

Unfortunately, once your order has been processed, we are unable to change items, shipping addresses or names. Please check all billing and shipping information before you place your order.

Customers in the European Union and EFTA countries can withdraw from their order within 14 days of delivery without giving a reason. See our refund policy for details.

I have a discount or promotional card. How do I use it?

Simply enter the discount or promotional code at checkout in the Apply Discount Code field. Your subtotal will be automatically adjusted.

I have a gift card. How do I use it?

Simply enter the gift card information at checkout in the Apply Discount Code field. Your subtotal will be automatically adjusted.

I didn't receive a confirmation/shipment email.

Double-check your email account spam folders. Please let us know if you still haven’t received it.

Returns & Exchanges

What is your returns policy?

We want you to be completely satisfied with our products and will gladly accept returns on all full-priced items within 30 days of your order, where products are in new, unworn and unwashed condition with original tags and packaging. Start your return through our Returns Portal. For more information, refer to our returns and exchanges policy.

Can I return sale items?

Sale items can be exchanged for another size, subject to availability. Change of mind returns are not available for sale items. If a sale item cannot be exchanged, a store credit will be issued. Faulty sale items are eligible for a full refund.

Customers in the European Union and EFTA countries can return sale items for a full refund within 14 days of delivery under the EU Right of Withdrawal.

What if I want a different size instead?

Use our Returns Portal to exchange your item for another size. For the quickest exchange, select Instant Exchange. Your replacement is sent straight away, without waiting for your return to arrive. Instant Exchange is available for items returned in new, unworn and unwashed condition with all original tags and packaging.

My items are faulty/incorrect.

Please use our Returns Portal or email us to let us know about any issues with the items in your order so we can arrange a replacement or refund as soon as possible. If you need to send any of these items back to us, we’ll cover your return shipping costs. If you did not purchase via thepedla.com, please contact the relevant retailer for assistance according to their faulty returns policy.

Do I have to pay for return shipping?

Yes, you are responsible for posting your return back to us. Our Returns Portal can generate a return shipping label for your convenience, or you can choose the shipping method that best suits you. We suggest a tracked method. If you are returning an item because it is faulty or was sent incorrectly, we’ll cover your return shipping costs.

How long does it take to receive a refund/credit?

We aim to process your return within 3 business days of receiving it. We’ll let you know by email when your refund or credit has been processed. Refunds are returned to your original payment method.

I paid with Afterpay. Can I still get a refund?

If you wish to return your order, we will inform Afterpay to cancel the relevant payment plan for your returned items. Afterpay will refund any payments already made to the card linked to your Afterpay account. If you need more info about this, please contact Afterpay.

I have an issue with a Pedla garment that I bought from another retailer.

Sorry to hear this! Returns of any kind, including faulty or incorrect items, should be handled by the original retailer. Please contact the place of purchase for more information.

Warranty & Your Legal Rights

Does Pedla have a warranty?

Yes. Pedla products are made to world-class standards and with proper care all of our garments should exceed your expectations. Our 12 Month Quality Guarantee covers manufacturing faults, including seams, zips, hardware and material abnormalities, for 12 months from your original order date. If a garment is found to be faulty, we’ll repair or replace it at no cost.

If you suspect your garment is faulty, please submit a claim through our Returns Portal or get in touch with us at support@thepedla.com with proof of purchase.

What is not covered?

Our warranty does not cover Pedla Custom products, which are supplied to clubs and teams under separate terms. It also does not cover accidental damage sustained in a crash, standard wear and tear, or damage such as abrasion, scratches or fading, improper storage or washing, or contact with inks or sunscreen. Please note that we use sublimation print technology, and slight colour bleed and variation around the print is a natural characteristic of the fabric. This is not considered a fault.

These exclusions apply to our 12 Month Quality Guarantee only. Your legal rights still apply.

Does the warranty affect my legal rights?

No. Our 12 Month Quality Guarantee is offered in addition to your rights under consumer law, never instead of them.

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

European Union and EEA: You have a legal guarantee of conformity of at least two years from delivery. This period may be longer under national law. If your goods are faulty or not as described, you are entitled to a free repair or replacement, and in some cases a price reduction or refund. Learn more at europa.eu/youreurope/guarantees.

United Kingdom: Nothing in our policies affects your statutory rights under the Consumer Rights Act 2015.

New Zealand: Nothing in our policies affects your rights under the Consumer Guarantees Act 1993.

What is your crash replacement warranty?

Accidents happen. We offer up to 40% off replacement kit for products purchased in the last 12 months. Please get in contact with us at support@thepedla.com with proof of purchase and photos of the garments.

Product

What size am I?

All Pedla products follow a typical ‘race cut’: all items are slim through the torso, with jerseys finishing just above the elbow and knicks ending just above the knees. For sizing measurements please refer to our size chart.

What chamois do you use?

We use the red Elastic Interface® Road Performance Space chamois in all of our bib shorts. Click here to visit their website.

What are the recommended care instructions?

To get the most out of your Pedla garments, please follow our recommended care instructions. Here are some tips to get the longest life from your garments.

Hand wash or cold machine wash with like colours
Use active-wear specific or high-quality detergents
Ensure zips are done up
Hang dry out of direct sunlight
Do not tumble dry
Do not dry clean
Do not soak
Do not iron
Do not use bleach or fabric softeners

Gift Cards & Discount Codes

Validating your gift card

If you have been given a gift voucher, you're more than welcome to use it online or in-store at the Local Loops Cycling Club. Follow the prompts in the checkout to validate your voucher. Gift cards remain valid for use for 3 years after the date of purchase. Please note, that multiple gift vouchers may be used in one transaction.

Validating your discount code.

If you're one of the lucky few with an exclusive discount code, you're more than welcome to use it online or in-store at the Local Loops Cycling Club. Follow the prompts in the checkout to validate your code. Please note, one discount code can be used at a time.

Sponsorship & Ambassadors

Seeking sponsorship through Pedla? Want to become an ambassador?

Pedla works with a wide range of passionate cyclists, from triathletes and elite racers to bikepackers and gravel riders. If you think you’ve got what it takes to become a part of the Pedla team, please send an application to partnerships@thepedla.com, outlining the following:

Contact details and location

Social media/website links

Racing history (if applicable)

Clothing requirements

All current sponsors and affiliations

Due to the high number of applicants, only short-listed applicants will be responded to. Thanks for your understanding.

Stockists & Custom Enquiries

Looking to find the closest retailer to you?

Find a Pedla stockist near you on our stockists page. Interested in stocking Pedla in your store? Get in touch through our wholesale enquiries page.

Seeking a custom kit?

We’re passionate about creating the perfect crafted cycling apparel for your team or business. Find out more about the custom process at Pedla Custom.

Careers

Want to become a Pedla?

For all current vacancies and contact details, please refer to our careers page.

Need more information?

Get in touch with us at support@thepedla.com and we'll get back to you as soon as possible.