Refund policy
30 Day Satisfaction Guarantee
What is your returns policy?
We want you to be completely satisfied with your purchase. We gladly accept returns on full priced items within 30 days of your order, provided they are returned in new, unworn and unwashed condition with all original tags and packaging.
Can I return sale items?
Sale items can be exchanged for another size, subject to availability. Change of mind returns are not available for sale items. If a sale item cannot be exchanged, a store credit will be issued. Faulty sale items are eligible for a full refund.
Customers in the European Union and EFTA countries can also return sale items for a full refund within 14 days of delivery under the EU Right of Withdrawal below.
What if I need a different size?
Use our Returns Portal to exchange your item for another size. For the quickest exchange, select Instant Exchange. This allows your replacement to be sent straight away without waiting for your return to arrive. Instant Exchange is available for items returned in new, unworn and unwashed condition with all original tags and packaging.
My item is faulty or incorrect.
Please submit your request through our Returns Portal so our team can arrange a replacement or refund as quickly as possible. If your item is faulty or we sent you the wrong product, we'll cover the return shipping costs. If your purchase was made through another retailer, please contact the original place of purchase for assistance.
Do I have to pay for return shipping?
Yes. Customers are responsible for return shipping costs unless the item is faulty or incorrect. Our Returns Portal can generate a return shipping label for your convenience, or you may choose your own shipping method. We recommend using a tracked service.
How long does it take to receive a refund or store credit?
We aim to process returns within 3 business days of receiving them. Once processed, you'll receive confirmation by email. Refunds are returned to your original payment method, with funds becoming available according to your financial institution's processing times.
I paid with Afterpay. Can I still receive a refund?
Yes. Once your return has been processed, we'll notify Afterpay to adjust or cancel your payment plan. If you're receiving a full refund, Afterpay will refund any payments already made to the card linked to your Afterpay account. For more information, please contact Afterpay directly.
I purchased my Pedla product from another retailer.
Returns, exchanges and warranty claims for purchases made through another retailer must be handled by the original place of purchase. Please contact them directly for assistance.
EU Right of Withdrawal
For customers in the European Union and EFTA countries, eligible online purchases, including sale items, may be withdrawn within 14 days of delivery without providing a reason, in accordance with applicable consumer law.
To exercise your Right of Withdrawal, submit your request through our Returns Portal. Once your returned goods have been received, a full refund to your original payment method, including the original shipping cost, will be processed in accordance with applicable law.
Please note that certain products are not eligible for withdrawal, including personalised goods and sealed hygiene products that have been opened.
Your Legal Rights
Our 12 Month Quality Guarantee is offered in addition to your rights under consumer law, never instead of them.
Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
European Union and EEA: You have a legal guarantee of conformity of at least two years from delivery. This period may be longer under national law. If your goods are faulty or not as described, you are entitled to a free repair or replacement, and in some cases a price reduction or refund. Learn more at europa.eu/youreurope/guarantees.
United Kingdom: Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
New Zealand: Nothing in this policy affects your rights under the Consumer Guarantees Act 1993.
Warranty
12 Month Quality Guarantee
We develop our products to the highest manufacturing standards using premium materials. With proper care, your Pedla garments are built to deliver lasting performance. If you believe your garment has a manufacturing fault, please submit a claim through our Returns Portal. If the product is found to be faulty, we'll repair or replace it at no cost.
For garment care instructions, please click here.
Please note that Pedla provides a 12 month warranty from the original order date.
What is not covered?
Our warranty does not cover Pedla Custom products, which are supplied to clubs and teams under separate terms. It also does not cover accidental damage caused by crashes, normal wear and tear, abrasion, scratches, fading, improper washing or storage, or damage caused by inks, sunscreen or similar products.
Due to the sublimation printing process, slight colour variation or colour bleed around printed areas is a natural characteristic of the fabric and is not considered a manufacturing fault.
These exclusions apply to our 12 Month Quality Guarantee only. Your legal rights set out above still apply.
Crash Replacement
Accidents happen. If you've damaged your Pedla kit in a crash, we offer up to 40% off a replacement garment for products purchased within the last 12 months.
Please contact support@thepedla.com with your proof of purchase and photos of the damaged garment.
How to Return Your Items
- Start your return through our Returns Portal.
- Make sure products are returned in new, unworn and unwashed condition with all original tags and packaging.
- Securely package your items.
- Include a note with your full name and order number.
- Send your return to:
ATTN: Pedla Returns
44 Sackville Street
Collingwood VIC 3066
Australia
Pedla is not responsible for returned items that do not arrive. We recommend using a tracked shipping service and retaining proof of postage until your return has been processed.